Executive interview – Expert System

Walt Mayo, Expert System’s Group CEO, introduces himself and explains what attracted him to the opportunity at the company. Walt joined the business from Endeavor, a scale-up venture capital firm, and in this interview he explains how he intends to apply this scale-up expertise to driving an acceleration in growth at Expert System, with a particular focus on building the business out in the US market. He discusses the key factors, including the depth of team, strength of technology and breadth of customer experience, which should make the company well placed to grow rapidly at a time when adoption of AI technology is accelerating in enterprise markets. He outlines his key strategic plans for the coming year, before discussing how the company is managing the current COVID-19 crisis, and explains why the business is offering free access to its Clinical Research Navigator (CRN), an AI tool for medical researchers to support the fight against the pandemic.

Expert System has developed and patented an AI-based technology platform that extracts useful information from unstructured text using a unique mix of natural language understanding and machine learning algorithms and applies it to verticals such as enterprise search, customer experience management and big data analytics.