Partner strategy: Building diverse vendor relationships
The business has two strategic channel partners, Cisco and Microsoft, as well as relationships
with numerous other suppliers in different regions.
The business initially built up its relationship with Cisco for networking solutions
and is now one of six gold partners globally. As a result of the close relationship
with Cisco, LI is often selected to trial new solutions. If these prove successful
in a given country, LI will work to scale the solution internationally.
As it built up its cloud offerings, Microsoft became a strategic partner (around six
years ago), and LI has strong expertise in Azure. While most cloud services are provided
by Azure, LI can also offer AWS, Alibaba and Google cloud services. Particularly in
security, LI has built up partnerships with other vendors, with Microsoft also a key
vendor. When advising customers, LI aims to be vendor agnostic, so relationships across
a range of vendors for each technology are crucial. The chart below shows a selection
of vendors that LI works with.
While the majority of business across the group is in the networking, cloud or security
space, local teams have the flexibility to exploit other opportunities. For example,
Germany has a strong Oracle database business and APAC offers ITSM (IT service management)
solutions from companies such as ServiceNow and Atlassian.
Vendor recognition
The business has won multiple vendor awards and recognition (see page 81 of Datatec’s
Integrated Report FY24 for the detailed list). With its strategic partners:
- Cisco: LI has had global Gold status for the past seven years. LI has Cisco-powered validation
for 11 solutions and Cisco environmental sustainability specialisation in all 15 available
countries.
- Microsoft: LI has five Microsoft Solution Partner designations and 11 advanced Microsoft specialisations
as well as elite specialist status in security.
As well as winning awards from Cisco and Microsoft, LI has also received awards from
a wide range of other vendors including Fortinet, VMWare, CheckPoint, Hitachi, Infinidat,
NetApp, Oracle, Dell, Huawei, IBM and AWS.
Digital Fabric Platform provides customer insights
As part of its managed services offering, the company has developed an IT service
management platform called Digital Fabric Platform, with version 2.0 launched in January
2024. The platform integrates all applications and business processes managed by LI
and analyses the data going through the platform to provide insights to the customer.
It measures five key performance indicators (KPIs): 1) reliability, 2) security and
compliance, 3) user experience, 4) economics and 5) environment. It provides a score
for each measure, as well as recommendations for how each measure could be improved.
The Digital Fabric Platform has been rolled out to around 10% of managed services
customers, starting in the US and Australia, and will ultimately be rolled out to
them all.
Responsible business
At a group level, Datatec formalised and adopted its Responsible Business strategy
in FY22, formalised targets in FY23, aligned targets externally and engaged employees
in FY24, and in FY25 is focused on monitoring and tracking targets. Datatec’s strategy
covers three areas:
- Communities
- People
- Planet
This filters down to the following strategy at the LI level:
Communities
LI’s goals are to improve education for the next generation and to support local charities
in the communities in which it operates. This includes providing scholarships and
mentorship for STEM education, staff volunteering days and fund-raising for local
charities.
People
Datatec’s goal is to maintain a fair, inclusive culture that ensures employees have
optimal working conditions and opportunities for growth and development. In South
Africa, Logicalis has Level 1 B-BBEE status.
Strategic priorities for the people team are:
- People engagement, including optimising use of Workday HR software and designing an end-to-end cycle
for global performance and development;
- Responsible business, including support for improved data quality linked to DE&I (diversity, equity and
inclusion), support defining DE&I strategy, targets and KPIs, and managing the ‘Revive
and Thrive’ programme;
- Training and development, including implementing the Logicalis global leadership framework, establishing a
global learning management system (LMS) infrastructure and deployment strategy, and
implementing action-focused talent panels.
Planet
At the group level, Datatec has committed to reduce scope 1 and 2 greenhouse gas (GHG)
emissions by 50% by 2030 (2022 baseline), ensure 85% of suppliers by spend set science-based
emission reduction targets by 2028, and achieve net zero GHG emissions by 2050. These
targets have been validated by the Science Based Targets initiative (SBTi).
To help the group achieve its targets, LI has the same targets as well as these additional
targets:
- Reduce absolute scope 1, 2 and 3 GHG emissions by 90% by 2030 (2022 baseline).
- Become carbon neutral on scope 1 and 2 by end FY25, using carbon offsetting where
necessary.
- 75% of operations powered by renewable energy.
- Divert a minimum of 50% of waste generated by operations from landfill over the next
three years.
- Continued implementation of a sustainable travel policy.
Activities underway to work towards these targets include switching to electric or
biodiesel-powered vehicles, implementing an e-waste policy, switching to renewable
power where possible and the development of a strategic plan to engage with top suppliers
to support them setting their own science-based targets.
External agency EcoVadis assesses LI’s performance. In FY24, 10 of LI’s global operations
achieved an EcoVadis sustainability rating, with some achieving a Gold Medal (top
5% of rated companies).
Financials
We discuss below LI’s financial performance and drivers of profitable growth.
Cloud making up an increasing proportion of revenue
LI reports revenue from four sources:
- Hardware: this is usually sold on a one-off basis, recognised at a point in time.
- Software: typically software that is sold to be used with hardware purchases, although
some software is sold standalone. This is usually recognised when sold.
- Professional services: these are typically recognised on a percentage of completion
basis, calculated with respect to costs incurred to complete the project.
- Managed services: these are recognised over the life of a contract.
The charts below show the split of revenue on a half-yearly basis from H122 to H125.
Exhibit 10 shows the percentage of revenue that is recurring and the percentage of revenue generated
from cloud products and services.
The trend has been for recurring and cloud revenue to increase as a percentage of
revenue. However, in FY23 and FY24, the company shipped a higher proportion of hardware
from the large backlog of orders that had built up while supply chain shortages made
it hard to get hold of product. From FY25, we believe this has normalised, and we
would expect both cloud and recurring revenues to continue to grow as a proportion
of total revenue