Company description: NFC solution provider
Thinfilm is a global leader in NFC mobile marketing and smart-packaging solutions that include NFC tags, cloud-based NFC label management software, reporting and analytics and label/packaging integration services. Distinct to the majority of digital advertising, which is dominated by the global ‘walled gardens’ Google and Facebook, these elements deliver a powerful one-to-one digital marketing solution through which brands of all sizes can connect directly with consumers, enabling companies to dynamically tailor the marketing to drive maximum customer engagement and, importantly, deriving actionable insights into customer behaviour when a tag is tapped with a smartphone.
Thinfilm has developed a patented additive manufacturing technique for printing NFC and EAS tags on a flexible substrate. These printed dopant polysilicon (PDPS) tags are thinner, more flexible and durable than conventional silicon tags. The NFC tags can be read more quickly than their silicon counterparts. The EAS tags can be easily incorporated into garments, for example bonded under the leather brand labels on jeans, and do not need to be removed after purchase.
Once the R2R-based manufacturing facility is fully operational at the end of FY19, the company should be able to reduce its cost points below those of conventional silicon-based solutions. This presents the potential of incorporating its PDPS tags on billions of everyday disposable items, extending the traditional boundaries of the Internet of Things to the Internet of Everything. At the current stage of its evolution, Thinfilm is focused on increasing revenues from product sales to fill the capacity at the San Jose facility once it comes on line. Longer term, management intends to augment this with licencing deals to be able to meet demand for the tags. It already has experience of this business model, having licenced and sold (subject to a continued licence revenue potential) its printed memory technology to Xerox.
Thinfilm’s global headquarters are in Oslo, Norway. The US headquarters are in San Jose, California, where its high-capacity manufacturing site is located. It has sales offices in San Francisco, London, Hamburg, Singapore and Shanghai as well as a smaller R&D facility in Linköping. It employs over 150 people.
Integrated mobile marketing solution
Following the launch of its proprietary CNECT software platform in February 2017, Thinfilm has transitioned from a label producer to a mobile marketing solutions provider.
Direct interaction with customers: Disintermediating the ‘walled-gardens’
As smartphone penetration and use continues to increase (over 32% of the global population had a smartphone in 2017 compared with 21.6% in 2014, according to Statista), so does media consumption, particularly amongst key marketing demographics such as millennials.
According to eMarketer, mobile advertising will be worth $182bn in 2018: 67% of total digital advertising and 29% of the total global advertising market. The vast majority of this is mediated by the global internet giants: Google, Facebook and Tencent. While itself an efficient way to reach the consumer, these ‘walled garden’ platforms provide little visibility to brands regarding the actual behaviour of their consumers. Furthermore, in passing control of campaigns to intermediaries, as well as adding in a layer of cost, brands lose a degree of control over the distribution of the marketing message.
Much like QR code (two dimensional barcodes), NFC tags present a mechanism for brands to engage directly with consumers both at the point of purchase (supporting customer conversion at the most relevant time in the purchasing decision) and at the point of consumption (supporting retention and loyalty), presenting an effective complement to a brand’s mobile marketing strategy. NFC tags have some distinct advantages over QR codes and barcodes:
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Functionality : unlike barcodes or QR codes, each NFC tag has a unique identification number, so it is possible to determine whether this is the first time a consumer has interacted with an individual tag via their mobile or a successive time, and tailor the content accordingly.
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Usability: QR codes are fairly unsightly so they tend to be put out of view on products, reducing the take up of any ‘call-to-action’ to scan the code. Furthermore, QR codes need to be aligned with a mobile, which can lead to a frustrating customer experience.
For example, Spanish wine and sherry producer Barbadillo put neck collars containing Thinfilm’s flexible PDPS tags on 126,000 bottles of Castillo de San Diego inviting consumers to ‘tap and win’ €1,000. This was part of an advertising campaign involving TV and radio ads, banner ads and search engines. When consumers responded to a “call-to-action” and tapped the NFC tag embedded in the neck collar with their mobile phones (NFC technology only works when the device being read and the reader are within 10cm of each other), the NFC reader inside their phone decoded the information stored on the tag. This opened up a web-page enabling them to enter a prize draw.
Use of NFCs so far has been for brand reinforcement or’ brand experience’, with c 85% interactions occurring once a consumer has purchased an item. For example, manufacturers of craft beers use the tags to give access to videos of the brewers. In this way tags are used to create a digital persona for physical objects.
The technology is fully compliant with General Data Protection Regulation because the consumer initiated communication by tapping on a tag and no personal data are held, only information about tag taps.
Obtaining actionable insights that drive campaign performance
Because each NFC tag has a unique identification number, each tap provides information on when and where there was consumer interaction with it, each of which is linked to a specific product and/or marketing campaign. This provides brand managers with actionable information across a range of areas, from supply chain management to customer insights. For example, tags linked to a drinks promotion based on a lottery will not start to be tapped until the bottles with the NFC-enabled label or neck-collar are actually on retailers’ shelves. This tells brand managers when the optimal time is to schedule any related TV or radio advertising as there no point in spending money on this if the bottles are in a depot awaiting delivery. Tags on boxes of milkshakes intended to support weight loss have a “call-to-action” on the packaging which encourages consumers to tap their mobile onto an embedded tag when they are preparing a shake to download recipes. An analysis of data collected via Thinfiim’s CNECT software platform showed that dieters tapping tags typically postponed drinking their ‘breakfast’ shake until mid-morning and generally did not use a shake a substitute for an evening meal at weekends. These data help brand managers to decide what time of day to promote the shake on other media and identifies a gap in the market for an alternative product for consumption at weekends. Luxury brand Dunhill discovered that a significant proportion of tagged packs of cigarettes sold in the Dubai duty free zone were consumed in Kyrgyzstan, indicating potential for future marketing campaigns targeted at the region.
Proven to drive website traffic
Results from initial campaigns have been impressive. For example, in the Barbadillo campaign the number of consumers engaging via Thinfilm’s NFC solution was 10x higher than those participating via social media. Consumers engaging by tapping tags then spent 2.8x longer on Barbadillo’s website than those visiting via social media. Overall, 54% of brand engagement was via tapping, which was more than that generated from search engines and banner ads combined.
We note that customers have begun to use Thinfilm’s solution for repeat campaigns and the number of companies using the platform increased from 80 in Q217 to 260 by end July 2017, rising to 487 at end Q118. These are drawn from several industry verticals including brewing, wine and spirits, food and cosmetics. Campaigns have grown bigger too. Recently Thinfilm announced that active nutrition and weight-management supplement company, Iovate Health Sciences International, is using its NFC mobile marketing solution to engage with consumers and drive ecommerce. The in-field deployments cover several of Iovate’s key brands and feature content based on a custom video from their sponsored athlete and NFL All-Pro tight end, Rob Gronkowski. Products deploying Thinfilm’s tags were first distributed through Walmart stores, with plans to follow up with distribution through other national retailers. This campaign is the largest Thinfilm has been involved with so far and will require over a million electronic tags.