Company description: A pure-play online retailer
Gear4music (G4M) is the largest dedicated, UK-based online retailer of musical instruments and music equipment. It is growing rapidly, with 37% revenue growth in FY15 and 46% in FY16. Its strategy is continued growth, including expansion of its geographical markets. The company sells own-brand musical instruments and music equipment alongside premium third-party brands including Fender, Yamaha and Gibson, to customers ranging from beginners to enthusiasts and professionals, in the UK and Europe. Strategy is focusing on the opportunity to take significant market share in the European market for musical instruments and equipment, estimated by management at £4.3bn.
Exhibit 1: Revenue development and milestones
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G4M set out clear strategies at its IPO in June 2015. These, together with progress to date, are:
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Accelerated development of the bespoke ecommerce platform: G4M aims to drive higher website traffic and conversion, and increase fulfilment efficiency. It has added significant new features including online consumer finance, a European payments platform, weekend delivery and dispatch (now covering 90% of in-stock products) and on-page customer comments, as well as numerous smaller design and functionality upgrades. In FY17, development teams will focus on projects to increase operational efficiencies and further enhance customer convenience, engagement and loyalty.
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Intelligent marketing to new and existing customers: G4M has improved marketing return on investment, with spend falling from 10.0% of sales in FY15 to 8.7% in FY16 on higher website conversion and more effective targeting. A new in-house video production facility adds an extra dimension to own-brand marketing and has already produced some 500 product videos to demonstrate the own-brand product range to potential customers on the international websites. A digital personalisation platform will be deployed during FY17 and FY18 to ensure customers receive specifically targeted information and offers, including follow-up sales.
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Product range extension: G4M has extended the range of products for next-day delivery from around 27,000 at IPO to c 32,000 currently. Management believes 80,000 products could be suitable and is investing to further expand the product range, both branded and own-brand.
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International expansion, in both existing and new geographical markets: the company is developing its international websites and has invested into its multilingual teams, marketing, website localisation and fulfilment systems. Management is also actively considering establishing satellite distribution hubs on the mainland to reduce product delivery times and costs.
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London showroom: G4M said at IPO that it would seek to open a flagship London showroom to improve penetration in the area, and enhance suppliers’ perception of the company as a key retailer. However, to date London property prices mean that this remains a strategic ambition.
We do not believe that acquisitions are likely to form part of the company’s strategy anytime soon.
The operation effectively started in 2003 with a consignment of guitars placed on the website. The website generated £0.65m of revenue in its first full year of trading. Revenue accelerated from 2013 when the operation went international, to its current £35m. The company raised £10.3m gross (£9m net) at 139p in its June 2015 IPO on the AIM market.
Current status and strategic focus
G4M is the largest UK online retailer in its field (FY16 revenue of £35m, compares with its two more specialised competitors at £28m and £25m – see Exhibit 4). Its website www.gear4music.com saw 10m visits and took nearly 300,000 orders in FY16. The company is now focused on European markets, and on developing its online and fulfilment service to best-in-class standards, at a time when most retailers in its sector have less developed capabilities.
Continental European sales have accelerated rapidly to become 27% of total sales in FY16, and are still growing almost twice as fast as UK sales.
Exhibit 2: Revenue summary
£000s |
FY13 |
FY14 |
% of total |
Growth % |
FY15 |
% of total |
Growth % |
FY16 |
% of total |
Growth % |
UK |
11,188 |
14,757 |
83.5% |
31.9% |
18,763 |
77.4% |
27.1% |
26,016 |
73.3% |
38.7% |
European |
1,078 |
2,921 |
16.5% |
171.0% |
5,477 |
22.6% |
87.5% |
9,473 |
26.7% |
73.0% |
Total |
12,266 |
17,678 |
100.0% |
44.1% |
24,240 |
100.0% |
37.1% |
35,489 |
100.0% |
46.4% |
Europe is becoming a higher strategic focus as the estimated addressable market is £4.3bn compared with £750m in the UK alone. G4M maintains 18 country websites to ensure that its offer is authentically represented in all markets: this includes not only language translation, but also other national conventions and a firm pricing offer in each currency, in contrast to competitors.
Management is actively considering setting up small distribution centres on the European mainland to trial the potential customer service benefits of shorter delivery times. The cost should be covered by our forecast capex, working capital and overhead forecasts.
The power of G4M’s online platform is demonstrated by the fact that in FY16, the websites had 10.1 million unique visitors, a 25% increase from FY15. There were 226,421 active users, a 34% increase on FY15’s 169,117. Conversion increased from 1.96% to 2.28%, with an average basket size of £116, up 6%. Mobile is growing fast with mobile visitors up 39%, and in FY16 39% of traffic came from mobile sources (FY15: 34%). The proportion of repeat customers increased from 24.8% to 25.5% in FY16, while returns rates are less than 4%, which is consistent with the situation at IPO. Revenue per £1 of marketing spend grew 15% to £11.53.
Products – the full range
The product range extends over all categories and features top brands such as Fender, Gibson and Yamaha, as well as in-house brands. G4M’s ability to span the complete range is a point of difference against other online specialist operations. It also faces competition from aggregators like Amazon, but aggregators cannot provide the specialist service that G4M does, including product advice, video illustration and returns. Amazon is also a sales channel for G4M’s own-brand products.
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FY15 (%) |
FY16 (%) |
L-f-l growth (%) |
Guitar and bass |
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32 |
28 |
30 |
Keyboards and pianos |
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18 |
18 |
48 |
Drums and percussion |
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14 |
13 |
38 |
PA, DJ and lighting |
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15 |
20 |
94 |
Recording and computers |
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11 |
11 |
45 |
Woodwind, brass and strings |
9 |
8 |
28 |
Other |
|
1 |
2 |
n/a |
Total |
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100 |
100 |
47 |
The total number of SKUs listed had been grown 16% y-o-y to 31,500 at February 2016. However, this still leaves enormous headroom to management's estimate of 80,000. The leasehold 135,000 sq ft. York warehouse and 9,000 sq.ft. showroom has capacity for revenues of c £50m, a level that we forecast G4M will pass in FY18, and management is considering options for its successor site.
Own brands – growing steadily
Own-brand products, at £9.2m, were 26% of FY16 revenue and achieved growth of 33% (FY15: 27%). G4M has eight brand names: gear4music is the generic value brand and the others – SubZero (guitars and amplification equipment), RedSub (bass guitars and amplification equipment), Minster (digital pianos), WHD (drums), Archer (strings), Rosedale (woodwind) and Coppergate (brass) represent step-up concepts in each product area. Own-brand gross margin is not disclosed, although we understand it is higher than branded products. However, own-brand products require some investment in development, although this is not heavy and tends to relate to more superficial design features, as the products are built from generic designs by the OEMs. As a result, we do not believe that their development carries a substantial overhead. These products, however, require a stock investment that is higher than their revenue mix, as they are all held in warehouse stock and are typically delivered from OEMs by container load. To smooth cash flows, they are financed by short-term trade finance loans (£0.8m at February 2016). A selection of own-brand products is available via Amazon, which functions as a sales channel complementing the company’s websites.
G4M’s value range is very wide, from a kazoo at £0.99 to a grand piano costing £28,000. Fulfilment operations cater for the entire range and the company retains six courier firms, as well as Royal Mail. As the online market becomes more sophisticated, in part led by majors such as Amazon and Argos, delivery times are becoming critical to competitiveness. G4M’s systems ensure that the customer is offered up to eight delivery options and only c 25% of its sales are on standard delivery terms, with some 75% on premium terms such as next-day, named day or 10.30am delivery.
G4M purchases its products from a large range of UK and international suppliers including a number of global brand owners. Having traded since 2003, it has built up long-established and positive relationships. COO Gareth Bevan, who has 16 years’ experience in the musical instrument and equipment industry, has longstanding relationships with key individuals. The company operates with its major branded suppliers on annual dealership agreements. Supply agreements include settlement discounts and retrospective rebates linked to volume targets. The company is a top tier customer for all the major players.