Monetising and growing its user base
In this section we delve deeper into MoneyHero’s two personal finance platforms, examining the customer journey and products offered. It should be noted that although management discloses the revenue breakdown between the two channels, associated costs are not segmented or disclosed further down the P&L. These platforms can be seen as lead-generating engines, through which MoneyHero can grow its addressable audience and reach to subsequently drive revenue growth. Key to MoneyHero’s proposition is strong brand awareness within its markets, with 70% of traffic and 74% of monthly unique users engaging organically with MoneyHero’s content.
Online financial comparison platforms
The online financial comparison platforms are MoneyHero’s financial comparator websites, which provide users with a broad range of offers from commercial partners across the various financial product categories.
In each of its five markets, MoneyHero operates with a separate brand for its online financial comparison platforms, with localised marketing content and product selection to maximise brand awareness and consumer engagement. The business also holds insurance brokerage licences in Singapore, Hong Kong and the Philippines, as well as an insurance agent registration in Malaysia. Below we briefly profile MoneyHero’s online brands in each geography:
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MoneyHero (Hong Kong): MoneyHero was launched in 2013 and provides personal financial resources to over 20% of Hong Kong’s population. In addition to the comprehensive personal finance products offered through the platform, the MoneyHero app launched a credit report function in 2013 in partnership with TransUnion. MoneyHero is then able to recommend users products that are suitable for their specific needs, which management hopes should increase conversion and approval rates.
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SingSaver (Singapore): SingSaver was launched in 2015 and provides users with everyday personal financial content as well as rewards for signing up for a specific financial product. Together with Seedly, its community-based platform, the two platforms have 30% of Singapore’s population as monthly unique users, a key metric for the group.
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Money101.com.tw (Taiwan): Money101.com.tw was launched in 2014 and is Taiwan’s largest personal financial comparison website.
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Moneymax (Philippines): Moneymax was also launched in 2014 and is the largest personal financial product comparison website in the Philippines.
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CompareHero (Malaysia): CompareHero was launched in 2013 and is one of the largest online financial comparison websites in Malaysia. Unlike the other brands, CompareHero does not hold the number one market share. It holds the number three position in what is a much more fragmented market than the other geographies.
The markets are very competitive, with relatively low barriers to entry, and MoneyHero holds strong market positioning as the number one brand in four of its five markets, based on data from Semrush, which measures total visit duration. Underpinning this position is the quality of its commercial partners as well as the rewards it offers to users if applications are approved. These approved applications are key to MoneyHero’s business, as they are where it generates the highest level of revenue commission. Many of its commercial partners are leading global and local financial institutions, including Citibank, Standard Chartered, HSBC, DBS, Allianz, TransUnion, Prudential, PrimeCredit and Hang Seng Bank.
Ultimately it is MoneyHero’s scale that provides it with a competitive advantage in each of its markets, enabling it to maintain number one market share in four of its geographies. It is well capitalised post-IPO, compared with many of its local peers that are private companies, having raised a substantial amount of capital and with no debt on its balance sheet. This provides it with the ability to fuel revenue growth and grow share as the personal finance market continues to develop.
Exhibit 6: MoneyHero’s product categories
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Exhibit 7: Examples of MoneyHero’s commercial partners
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Exhibit 6: MoneyHero’s product categories
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Exhibit 7: Examples of MoneyHero’s commercial partners
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Once on the website in their local geography, users can filter by annual income and features of products, as well as choose from specific providers. Towards the top of the searches, as shown in Exhibit 8, are featured or sponsored offers, providing a level of transparency to MoneyHero users. Products are also ranked organically and clearly display the key features, which users are able to easily compare.
Consumers will often be offered promotional rewards or gifts to choose a certain product from a specific commercial partner, while also having the various terms and conditions displayed in a digestible way. These rewards are paid for by MoneyHero, not the commercial partner, and are included within the group’s COGS. Management sets internal gross margin targets per product campaign and can adjust the level of rewards given out to meet these. Products will vary by geography based on consumer preferences. Potential rewards include consumer products, including high-quality consumer electronics from popular brands like Apple or Samsung, vouchers, gift cards or cashback. As MoneyHero selects the rewards available on each product, it has a greater level of control over gross margin. Furthermore, as the business can monitor rewards selected by users, MoneyHero is able to learn more about the behaviour of its user base and can subsequently provide more effective, personalised rewards. MoneyHero has full control over the rewards process, including providing them, sourcing and fulfilment.
Once a user selects a financial product, they are asked to enter their email address and are redirected to the provider’s page to apply for the product in a separate tab. Users can then claim their reward by entering a unique reward code generated through the application once approved by the commercial partner. Through this process, MoneyHero collects user data about the number of approved applications as the user journey redirects them to the webpage, and MoneyHero can then leverage the data to inform future campaigns, personalisation and marketing.
MoneyHero had 5.3 million MoneyHero Group Members across its geographies at end FY23; MoneyHero Group Members are those that: have a login ID in Singapore, Hong Kong and Taiwan; have subscribed to email distribution in Singapore, Hong Kong, the Philippines, Taiwan and Malaysia; and who are registered to the rewards database in Singapore and Hong Kong. Through the membership, MoneyHero can send members content or new rewards on products to drive traffic.
Exhibit 8: Credit card example on SingSaver (Singapore)
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Source: Singsaver.com.sg/credit-card/all
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MoneyHero charges its commercial partners through a conversion funnel model, with the charge becoming greater the further the customer goes through the process to purchasing the product. Revenue is generated through: revenue per click (RPC), revenue per lead (RPL), revenue per application (RPA) and revenue per approved application (RPAA). Commercial agreements are made based on each financial product and differ by commercial partner. The company does not direct users to the most beneficial partner for MoneyHero. MoneyHero’s ability to convert consumers from RPC to RPAA is essential to generating revenue, given this is where MoneyHero can charge its commercial partners the most per user. Reflecting this, in FY23, 90% of revenue was generated through RPAAs. However, RPAA also includes revenues through the Creatory platform. Separately, 83% of group revenue was generated through the online financial platforms.
Looking at the insurance offering, MoneyHero’s broker licences in Singapore, Hong Kong and the Philippines, as well as insurance agent registration in Malaysia, mean that revenue is generated when insurance products are bought through its websites. At present, the group’s insurance offering revolves predominantly around general insurance, mainly focusing on personal assets such as home or cars. This segment of the insurance market is often a necessity and typically requires a renewal annually. Consequently, this enables MoneyHero to grow into a repeat purchase product category, improving the revenue profile of the group as insurance becomes a larger part of the mix. Management is seeking to expand its insurance offering and has been in discussions with life insurance providers to diversify into this segment of the market.
Community platform: Seedly
Seedly is MoneyHero’s community-based platform based in Singapore. Seedly was acquired by MoneyHero in 2020, having been founded in 2016. Users can post personal finance questions and interact with other Seedly users through community posts. Users are able to review products across banking, investments, cards, utilities & bills, insurance and more. Through the platform, users then follow a similar path to application or purchase as MoneyHero’s other online comparison platforms, which subsequently generates revenue. Seedly also hosts the Personal Finance Festival, Singapore’s largest personal finance conference. In April 2024, the event had over 5,000 attendees and over 70 speakers.
Recently, MoneyHero launched a mobile app through Seedly called ShopHero. ShopHero is currently only available in Singapore, although management has stated it plans to roll it out into Hong Kong in FY24. In line with the MoneyHero group ethos, ShopHero is aimed at enabling users to make better financial decisions. The app uses user GPS location to suggest store locations to visit based on deals and will provide users with credit card recommendations based on their spending to best utilise rewards, effectively aggregating deals and offers by geolocation. This should drive potential daily engagement, enabling MoneyHero to gather key insights on its user base. Key to the offering is that ShopHero utilises AI capabilities to predict sales relevant to the user.
Through the ShopHero offering, MoneyHero is diversifying its revenue streams away from its proposition as a traditional acquisition channel for partners, seeking to gain access to commercial partners’ marketing budgets.
Creatory, also known as eKos_connect, is MoneyHero’s B2B business. It works with content creators and channel partners to promote financial products from commercial partners. It is essentially a self-service portal through which content creators can choose the financial products they would like to promote and in return earn commission, either a fixed fee or a conversion-based fee, for products purchased by their followers. At end FY23, MoneyHero had over 360 content creators and channel partners on the platform, while the share of revenue generated through Creatory increased in the year to 17%, up from 14% in FY22.
Content creators can earn income through either affiliate marketing, by earning commission through promoting affiliate links or collaborations with brands, through either sponsored or partnership content. On the Creatory platform content creators can track the performance of their posts by clicks, leads and applications. Furthermore, there are no fees for the content creators for the use of Creatory. Payments to content creators are made within 30 to 45 days after an invoice is generated, typically during the first week of each month.
Through the Creatory platform MoneyHero has been able to expand its total addressable market, growing brand awareness and capturing users that may not typically be driven to their online platforms. The Creatory platform enables MoneyHero to benefit from the growing number of content creators and tapping into an engaged audience, while enabling the content creators to monetise their following base. As MoneyHero sets the commission rate, it can diversify its marketing spend away from the traditional paid marketing channels of Google and Facebook.
Management sees the Creatory business as a key growth focus, particularly as it believes it can scale the business in a cost-effective manner. The broadening of its reach also enables it to bring on new commercial partners as well as strengthen relationships with existing partners.