Primary Care – solid performance
EMIS maintained its 55% share of the UK GP market. In Northern Ireland, the first pilot sites went live in August 2016; rollout should be complete by the end of 2017. In Scotland, the company is engaged in pre-procurement for EMIS Web, with implementation expected in 2018. In Wales, re-procurement of primary care software has started. GPs are already using EMIS Web in Wales and existing contracts will run until 2019/20.
The Community, Child and Mental Healthcare (CCMH) business increased its market share to 16% from 12% at the end of 2015, beating its 15% target. The company is targeting an increase to 20% by the end of 2017. Contracts won in 2016 have a total contract value of more than £11m. We assume that these contracts have an average life of circa six years, which implies an additional c £2m per annum in revenues. The company has secured two contract wins year-to-date: Bridgewater Community Healthcare and Central Surrey.
The number of clinical commissioning groups (CCGs) in England using entirely EMIS Web for their GP practices has risen from 46 to 51 over the year. This is important as it makes it more likely the CCG will use EMIS for other primary care applications, due to the ease of integration. In fact, at year end, 38 CCGs used solely EMIS Web for primary care and also used EMIS as a major supplier for CCMH.
The Intrelate acquisition (bought December 2016 for net £0.8m in cash) is being integrated into the Egton business. Intrelate has developed an app called Carista that helps paid and unpaid carers to plan, monitor, manage and measure social care outcomes. This is EMIS’s first entry into the social care technology market.
The business has a Partner programme with 80 participating suppliers; charging them to integrate with EMIS systems has generated revenues of £5m in 2016.
Community Pharmacy (CP) – growing market share
The CP business remains strong, with a market share of 37% at year-end (number of sites increased by 181 to 5,091 over the year). The Lloyds pharmacy contract should be fully rolled out by the end of 2018, taking the company’s market share to c 50%. The company’s next generation software, ProScript Connect, is now fully accredited in England, Wales and Scotland. It had been installed in 25 independent pharmacies by end 2016.
Post year-end, the business won a supermarket customer with an estate of c 40 pharmacies – the contract is worth £1.4m over six years.
Secondary & Specialist Care – action taken to boost profitability
As previously reported, the Secondary Care business has suffered from delays in procurement due to NHS funding issues. One-off implementation revenues in 2015 as well as the transfer of ePEX mental health software to PCC also contributed to the revenue decline in 2016. The division was restructured in H116 to reduce the cost base.
Despite the weak procurement environment, the business managed to secure a position as one of two suppliers on the NHS Scotland Hospital Electronic Prescribing and Medicines Administration framework, which could be worth up to £15m over two years. It should also benefit from central NHS funding of upgrades to its hospital pharmacy product.
The latest round of NHS initiatives includes global digital exemplars (GDEs). The NHS will fund 12 GDEs up to £10m each to fund the transition to going paperless, with funding expected to be released in H217. EMIS is working with University Hospitals of Southampton NHS Foundation Trust, one of the GDEs, while it formulates its plans, is also engaged with three other GDEs and indirectly supports another three.
EMIS Specialist (diabetic retinopathy software) maintained its leading position with 77% market share (79% in 2015).
EMIS Care (diabetic retinopathy screening services) had an 18% share of the outsourced market in 2016, down from 19% in 2015. The business won several contracts in the year, most from the NHS (ie moved from direct to outsourced provision) and a few from other service providers. With initial contract values of £19m over three years, this should take EMIS’s share to 26%. While winning new contracts has been positive, the business has incurred higher costs in implementing the services than originally anticipated when buying the business, so it has taken action to improve the profitability of the service. Some of the recent contract wins will be implemented in H117, adding further upfront costs. Over time, the company expects the profitability on these contracts to rise.
Reorganisation to integrate Primary and Secondary Care
As announced in January, the company is bringing Primary Care, CCMH and Secondary Care together as one unit under the leadership of Duane Lawrence, who previously headed up Secondary Care. This is to reflect the way that the NHS will increasingly procure IT. The reorganisation will cost £3m (treated as an exceptional charge in FY17) with a c 100 reduction in headcount. Cost savings are expected to total £3m in 2017 rising to £4m per annum from 2018.
Expansion plans for the Patient business
The company hired a new head of digital in October 2016. Jason Keane has digital media experience from senior roles at Saffron Digital, Universal Networks Interactive and Yahoo! Answers. The business has been structured into its own legal entity since 1 January 2017. Visitors to Patient.info showed substantial growth in 2016, rising from 11.5m unique monthly users at the end of 2015 to 18.3m by the end of 2016 (of which 74% were international visitors). The website earned advertising revenues of £2.1m (+24% y-o-y) and a further £1m from transactional services such as appointment booking. There are 5.1m citizens registered to use Patient Access, providing a base level of potential users of transactional services.
The company plans to invest c £7m in the business over the next two years, mainly in the form of increased internal and external headcount, to develop the existing media business and to expand into a market place e-commerce platform. We expect the company to take a flexible approach to the pace of investment, hiring more slowly if revenue progression is slower than planned, and vice versa.
Expansion of the existing media business is likely to include:
■
changes to the user experience,
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an improved content management system, and
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improvements to the organic search position.
The vision of the Patient business is to become the leading on-demand healthcare remedy platform. This will extend from providing information on health (starting with symptom search), to accessing a diagnosis (options to include booking to see an NHS GP or a private specialist, using a community pharmacy, or if more serious, calling 999 or 111 and/or accessing A&E) to obtaining any relevant pharmaceutical items (services to include prescriptions, over-the-counter remedies, local collection, home delivery). EMIS will then be able to earn a combination of advertising revenues from publishing services and transactional revenues from the clinical and pharmacy services.
The company sees an annual revenue opportunity of £13m for the publishing side of the business and a larger £33m opportunity from the e-commerce platform. The table below shows company estimates of how this could progress over the next five years. The company is keen to prove the concept in the UK first, before expanding to the international market.
Exhibit 3: Projected revenues from new Patient strategy
£m |
FY16 |
In 18 months |
In three years |
In five years |
Publishing/media |
2 |
5 |
9 |
13 |
Platform |
0 |
2 |
13 |
33 |
Total |
2 |
7 |
22 |
46 |