UMT’s mPay platform solution
Best in class for functionality
According to PwC research a key barrier in the uptake of mPay has been the difficulty in convincing consumers that it is more convenient than a cash or card payment. As a result, successful platforms such as Starbucks, have had to, in some way, incentivise customers to use them. According to Deloitte, consumers have also been deterred by multiple fragmented technology and a focus on features versus benefits. UMT’s platform has been designed to address these concerns with the following features:
■
Speed of payment: Similar to or faster than cash and cards
■
Caters to vast majority of smartphones and shopping channels:
•
Systems: iOS, Android and Windows phones
•
Connectivity: Bluetooth, NFC, QR codes, Wi-Fi, barcodes
•
Channels: Online, POS, Print, TV, iBeacons
■
Standardised customer interface in every outlet for ease of payment
■
Does not require the wallet to be pre-loaded by user: can be linked to a debit/credit/EC card or bank account via a Single European Payments Area (SEPA) transfer mandate
■
Seamless integration with loyalty schemes to incentivise consumers to use mPay
It also has significant advantages for merchants:
■
Technology agnostic so no requirement for retailers to invest in new hardware
■
Simple for staff to operate to avoid the need for expensive staff training
■
No third-party software required, thereby reducing retailer outlays
■
Higher online conversion through one-click check-out. This is a key issue for m-commerce with mobile sales per user conversion rates of only 2.7% vs 4.4% for desktops (Criteo 2015)
■
Scalability helped by the tailoring of software to the major POS brands
■
Highly secure complying with ISO 27001 based on German BSI IT Grundschutz
A key part of UMT’s success in achieving the above has been its decision to undertake native integration of its software into the merchant’s IT infrastructure. By undertaking all the “heavy lifting” at the merchant end, it has enabled quicker processing times, a simpler staff and customer interface and uniform functionality across stores.
Before switching to its white-label strategy UMT honed its mPay product with merchant deals in the DACH region (Germany, Austria, Switzerland) as well as Spain, Turkey, Italy and Latvia. Customers included luxury restaurant chain, Kuffler Group, Loden-Frey, a Munich department store and the Four Seasons Hotel, Munich. As mentioned above, Ernst and Young rated iPAYst in the top three “best in class” mobile payments operators in June 2014 with iPAYst rated highest in terms of overall B2B and B2C functionality. The move to a white-label strategy reflected the realisation that creating a branded product would mean loss of control to a partner to fund heavy marketing spend.
Payback Contract: A major springboard
The Payback loyalty scheme came into being in Germany in 2000 and was later rolled out in Poland (2009), India (2011), Mexico (2012) and Italy (2014). Amex acquired Payback’s parent company Loyalty Partners in 2011 and in 2015 it launched a similar loyalty scheme in the US owned directly by Amex, branded Plenti.
In November 2014 UMT won a tender to operate the mPay platform for Payback Germany as well as Preferred Partner status for expanding coverage to the rest of the Payback programme with its total 75 million active users. The platform is set for launch in Germany before the end of H116 where Payback has 28 million active users, or 41% of the adult population. Payback’s scheme is by far the largest loyalty programme in Germany (bigger than Nectar in the UK), dwarfing the second-largest player with eight million subscribers, DeutschlandCard run by Bertelsmann.
Payback Germany has over 650 online and offline partners, representing c 45% of the retail market share. They include giants Galeria Kaufhof, ARAL, REWE, dm, real, Lufthansa and Burger King. Online stores include ePay, ToysRUs and Bonprix. In 2015 the scheme generated 20bn coupons, its cards were swiped for sales of €27bn and points were collected worth €338m, of which 95% were redeemed.
Currently, prior to the launch of mPay, customers register online for the Payback loyalty card and either collect paper coupons or activate e-coupons online or with the Payback app for use in stores. The loyalty card and paper coupons, if applicable, are presented at the POS to have the points credited to the customer’s account or to redeem points.
The system has already been heavily digitised, with 18bn of the 20bn coupons issued in 2015 in electronic form. Being able to activate coupons while out shopping has also made the Payback app a popular service and it has already been downloaded by 8.5 million (29%) of scheme members.
With the move to mobile pay, powered by UMT, customers will not need to download a new app. Instead, they will see a new button appear on their existing loyalty app, which they can use to pay at Payback partners after registering for their preferred payment method. This can be via debit or credit card or from their bank account by SEPA mandate. UMT’s software will also enable payment by vouchers and promotion redemptions as well as cash withdrawals. It will also allow users to keep track of their points on the Payback app for the first time, rather than via in-store terminals.
Features of Payback scheme should boost mPay adoption
We think the features of the Payback/UMT mPay system bode well for the rapid adoption of mPay by a sizeable proportion of scheme members. We forecast Payback to have 2.6 million mPay users by the end of 2016 rising to 5.2 million by end 2017 based on the following:
■
Payback already has 8.5 million customers who have downloaded the app forming the basis for mPay; the incentive of convenient coupon activation should attract more people.
■
We understand that Payback intends to increase awareness and use of the app via a major marketing programme, encompassing TV and other media advertising and direct incentivisation.
■
The large range of physical and online stores within the Payback scheme should give shoppers a greater incentive to adopt its mPay app over those of smaller loyalty schemes.
■
Many customers with their mobile device already in-hand to activate coupons in-store will find it more convenient to use it to pay rather than digging out loyalty cards and cash or credit cards.
■
UMT’s mPay system works in the same way across all Payback stores and works for all standard smartphones and mobile devices, which should give consumers a high degree of confidence to use MPay.
We also see good prospects for UMT to continue as Payback’s platform operator after the end of its current contract term. This is because in addition to the merits of its system, UMT is likely by then to have embedded its mPay technology into the POS systems of Payback’s partners worldwide.
UMT is actively tendering for mobile payment contracts across the B2C and B2B spheres. We understand that the group has six companies in workshops and 13 with which it has letters of intents and non-disclosure agreements. UMT has been helped in this by a new partnership from January 2016 with Spanish IT solutions house GTD, which has strong links in the airlines, maritime and infrastructure industries. Prospects include:
■
Major fashion retailers: UMT is in negotiations with several fashion retailers including the Spanish chain Desigual, as well as telcos and major retailers.
■
Hotels payments/access: UMT has been approached to design a system for a new hotel/casino development to enable guests to use smart-phones to regulate everything from room and facility access, payment, loyalty point conversion etc.
■
UK loyalty operators and retailers: UMT plans to enter the UK market and sees a good fit with Nectar, given its similarity with Payback, and the major retailers.
■
Port authorities: UMT is one of three on a shortlist to provide mPay to a major port authority to eliminate cash payments by ship and airline crews. Transaction margins could be 0.2-0.3% in its EU bases and even higher in non-EU countries where there are no caps on fees.
■
Major retail associations: UMT is on a list of three firms tendering to provide an mPay platform for a national retail association to head off the threat from Apple Pay etc.
■
Social media: UMT has been approached to enable mPay sales directly from site adverts.