Web-to-Print: Most orders originate from mobile browsers
Web-to-Print was the original photo printing service that has been offered by the
company since the acquisition of SimplytoImpress in 2010. The business operates through
four dedicated websites and generates most of its business in the US.
- SimplytoImpress: high style cards and stationery products with text and photos.
- PhotoAffections: wide variety of personalised photo products.
- CanvasWorld: turns photos into canvas wall art.
- MyCustomCase: personalised cases for mobile phones, tablets and other devices.
Although it is called Web-to-Print, the majority of orders come from mobile browsers
(rather than mobile apps). The business is very seasonal, with a large volume peak
in November to December covering Thanksgiving and Christmas. This business typically
has a higher order value ($70–80) than the FreePrints business. Customers tend to
order less frequently than for FreePrints, typically once a year.
Building a personalised gift offering
Claranova has built capability for personalised gifting through a series of acquisitions:
- Personal Creations (PC). PC operates two websites in the United States (www.gifts.com and www.personalcreations.com). It does not depend on customer photos for personalisation. PC shares the PlanetArt
back office. Several other areas of PlanetArt (eg SimplytoImpress, PhotoAffections
and FreePrints Gifts) use the Personal Creations manufacturing facility and some other
PlanetArt brands are available on the Personal Creations website. Personal Creations
was launched in the UK in FY21 and the app is available in the US and the UK.
- Café Press (CP): CP is an online personalised product company headquartered in Kentucky, US.
Its products are developed almost entirely by third-party content contributors and
sold via CafePress websites in the US, the UK, Canada and Australia as well as via
custom stores that can be set up by any user. CP is a licensee of hundreds of high-profile
properties including Hasbro and Marvel.
- I See Me!: I See Me! (www.iseeme.com) publishes more than 60 personalised children’s books as well as other products for
children such as colouring books, puzzles and growth charts, which can be customised
via its website with information such as the child’s name and birthday. PlanetArt
sees potential to leverage its broader product catalogue to create other customisable
products for I See Me! customers. I See Me! is available in the US, the UK, Australia, France and Ireland.
In CY20, the business launched the FreePrints Gifts app to provide a free customised gift each month, in the same manner as the other
FreePrints apps. Users can also access a large catalogue of products that they can
personalise. The app is currently only available in the United States, but the business
intends to launch this app in Europe in due course.
Ultimately, the division wants to offer a comprehensive personalised e-commerce service,
where consumers can buy a wide variety of items that can be customised in some way.
Personalised gifts present significant opportunity
Since the advent of the smartphone more than 15 years ago, consumers have increasingly
shifted from taking photos using digital cameras to using their phones for the majority
of their photography. Mobile apps for photo printing are designed to make the process
of printing out the photos taken by mobiles simple and cheap. Moving into the personalised
gifts market expands the addressable market. According to Statista, the global market
for personalised gifts was worth $23.5bn in 2019 and is forecast to grow at a CAGR
of 5.6% to $34.3bn by 2026.
A competitive market with a shifting landscape
FreePrints competes against large, multinational companies such as Snapfish, Photobox
and CEWE, as well as local players such as Lalalab in France and Bob Books in the
UK. Web-to-Print competes against services from larger online players such as Shutterfly,
Photobox and Vistaprint, as well as services offered by pharmacies and retailers,
such as Walmart, Walgreens, Boots and Tesco, and by specialist photography companies,
such as Snappy Snaps and Jessops.
We note that the printing business has no legacy film printing services and does not
own any printing or retail facilities, unlike many of its competitors. This affords
it the flexibility to enter new markets at lower cost and with less risk.
In the personalisation market, Claranova competes against greetings card businesses
(American Greetings, Card Factory, Hallmark Cards, Moonpig.com, funkypigeon.com),
photo printing companies, such as Cimpress and Snapfish, specialist providers (eg
Not On The High Street (UK), society6 (US), Minted (US), Personalization Mall (US),
Things Remembered (UK/US), Zazzle in the US) and e-commerce retailers such as Etsy.
Business model
Sales strategy and customer retention
The division targets revenue growth from a combination of growing the customer base
and encouraging the existing customer base to order more frequently and buy a wider
range of products.
Advertising costs are almost completely variable, with spend being dialled up or down
depending on the cost of advertising at any given time, and the availability of cash.
The division’s experience is that this has a direct relationship with the number of
new users acquired. To retain and encourage existing customers to spend, the business
sends app notifications and emails with special offers and runs a loyalty programme.
It also has a ‘refer a friend’ scheme. The business makes use of the FreePrints customer
base to sell the Photobooks, Photo Tiles, Calendars, Cards and Gifts services.
In the wake of the introduction of Apple’s App Tracking Transparency (ATT) policy
in 2021, PlanetArt rebuilt its customer acquisition channels and now uses TikTok,
Instagram and YouTube, with a much reduced spend on Facebook. Occasionally, the company
buys TV advertising.
Logistics: Outsourced printing; some in-house customisation
The division outsources all photo printing to one printer in the US, one in the UK
and one in the Czech Republic. As the mobile app service is less seasonal, it can
provide good volumes through the year, not just at Christmas time. During the Christmas
peak, it can push delivery out from five to 10 days to ensure stable pricing. The
company has built the IT systems to manage high volumes and if a new country is added,
the system can manage localisation.
Personal Creations has a facility in Illinois, US, where items are customised. CafePress
does not have any manufacturing facilities, outsourcing product manufacturing and
customisation. As the business launches personalised e-commerce outside of the US,
the intention is to work with manufacturing partners rather than vertically integrating.
Minority investment funded growth; now 100% owned
In September 2017, a group of investors including Cap Investissement, the family office
of Groupe Riccobono (a French industrial printer), invested €11.4m in PlanetArt in
return for a 7.1% stake. An additional €0.8m was invested in April 2018, for a total
minority investment of 7.7%. In January 2022, Claranova announced that it would buy
back some of the minority interest (see Increasing stake in PlanetArt); this process
has now finished and at the end of FY24, the minority interest stood at 4.68%. On
8 November, the company acquired the remaining stake for €18.5m, borrowing an additional
€20m from Cheyne Capital to fund this.
One Claranova growth strategy
The company disclosed customer data for PlanetArt that showed that customer numbers
fell in FY22 (by 20%) and FY23 (by 6%) as the business dealt with the aftermath of
Apple’s ATT policy. In FY24, with customer acquisition channels rebuilt, user numbers
increased 5%. With better customer targeting and improving retention, the company
aims to accelerate this growth while increasing average order value and repeat purchases
to grow ARPU. The business has already started using AI to improve its products. For
example, in FreePrints Cards, the MagicMessage feature uses GenAI to help the customer
compose a message for inside the card. By sharing AI tools, algorithms and experience
with Avanquest, we would expect PlanetArt to accelerate the adoption of AI throughout
the product portfolio and to augment back-office functions.
PlanetArt financials: Balancing growth and profitability
Cost of sales consists of printing costs, the cost of items such as mugs or T-shirts,
shipping costs and payment processing fees. Operating costs include variable costs
such as marketing spend, and others that are more fixed in nature: support, marketing
staff (staff in the US as well as several people in France to manage European marketing),
developers, general admin and share of corporate costs (based on revenues). We note
that the business hires temps to cover increased support demands during the seasonal
peak of the Web-to-Print business in November and December, which results in higher
staff costs in H1.